Workplace Support Terms
The terms on which PRC provides Neuroaffirming Workplace Support to individuals, employers and Access to Work clients.
DRAFT — NOT APPROVED. Requires legal review before publication.
These terms apply to PRC’s Neuroaffirming Workplace Support, which is a non-clinical coaching and support service. It does not provide diagnosis, medical treatment, psychotherapy, medication advice or emergency mental health support, and it is not regulated by the Care Quality Commission. PRC’s clinical services are separately identified and are regulated.
Where PRC works with an employer as well as an individual, these terms set out what is reported, what stays private, and who is responsible for what.
This is a non-clinical service
This is a non-clinical workplace coaching and support service. It does not provide diagnosis, medical treatment, psychotherapy, medication advice or emergency mental health support. This service is not regulated by the Care Quality Commission. Progressive Recovery Care’s separately identified clinical assessment and treatment services are regulated by the Care Quality Commission.
1. Who the client is
Workplace support may be arranged by an individual, by an employer on behalf of an employee, or funded through an Access to Work award. PRC will confirm in writing who the contracting client is before work begins, because it determines who receives reports, who pays, and what can be shared.
Where an employer commissions support for an employee, the employee is not obliged to take part, and declining is not a matter PRC reports on.
2. What is and is not included
- Included — practical coaching on focus, organisation, workload, planning, communication, managing energy and sensory demands, and identifying reasonable adjustments to discuss with an employer.
- Not included — assessment, diagnosis, treatment, psychotherapy or medication advice.
- Not included — clinical opinions about an individual, for the employer or for anyone else.
- Not included — occupational health advice, legal advice, HR decisions, or fitness-for-work determinations.
- Not included — any form of emergency, urgent or out-of-hours support.
3. If a clinical need becomes apparent
Coaching sometimes surfaces something that needs clinical help. If that happens, PRC will say so and explain the options, which may include PRC’s separate regulated clinical services or your GP. PRC will not quietly convert workplace coaching into clinical care — that would be a different service, under different regulation, with a separate agreement.
If there is a risk to someone’s safety, PRC will act on its safeguarding responsibilities. This is the one circumstance in which information may be shared without agreement.
4. What the employer is told
Where an employer funds the work, PRC agrees in advance what will be reported. Reporting is limited to attendance, agreed themes, and recommended workplace adjustments — not the content of sessions, and not any health information about the individual.
You see any report about you before it is sent, and you may ask for factual corrections. If you do not want a report shared at all, tell PRC — that may affect what the employer is willing to fund, but the choice is yours.
PRC acts as data controller for the coaching records it creates, and provides the employer only with the agreed report. Where an employer supplies PRC with information about an employee, the employer remains the controller for that information. PRC puts a written data-sharing agreement in place with each employer client.
5. Access to Work
Access to Work is a government scheme. Whether an award is made, and what it covers, is decided by the scheme and not by PRC. PRC cannot guarantee that Access to Work will fund its services.
Support is arranged by enquiry, discovery call and written quotation. It is not available for direct paid booking online.
Where an award does not materialise or is withdrawn, PRC will charge only for support already delivered — you are not left owing the value of sessions that never happened.
6. Fees, cancellation and complaints
Workplace support is quoted individually according to scope, so rates are not published. Quotations are valid for 30 days. Employer invoices are payable within 30 days of the invoice date. Individual clients pay in advance of each agreed block of sessions.
A coaching session cancelled with less than 48 hours’ notice may be charged at 50% of the session fee, and a session missed with no notice at the full fee — the same terms that apply across PRC’s other services. Where a written quotation sets out different terms, the quotation takes precedence.
Complaints follow PRC’s Complaints Procedure — acknowledged within 3 working days, with a written response aimed at within 20 working days. These terms are governed by the law of England and Wales.
Version 1.0, effective from the date this website goes live.