Contact Progressive Recovery Care
Use the route below that matches your enquiry. Sending your message to the right inbox helps us respond more quickly and means fewer people need to see your details.
Where to send your enquiry
General enquiries
Questions about our services, pathways or how to get started.
Professional referrals
For GPs, clinicians, schools and other professionals making a referral.
Management or complaints
To raise a concern or make a complaint. Our complaints procedure explains what happens next.
Corporate and employer enquiries
For employers, HR teams and workplace support enquiries.
By phone
Appointments are available online across England, or in person at our Northampton office.
Opening hours
Monday to Saturday: 9:00am–8:00pm
Sunday: 10:00am–5:00pm
These hours apply both to telephone and email enquiries and to in-person appointments at our Northampton office. In-person appointments are by arrangement only — please do not attend without a booked appointment.
Our address
Registered office and appointment address
Unit F28, Moulton Park Business Centre, Redhouse Road, Northampton NN3 6AQ.
This is where in-person appointments take place. Appointments are by arrangement only — please do not attend without a booked appointment.
Visiting the Northampton office
[DRAFT — NOT FOR PUBLICATION UNTIL VERIFIED ON SITE. The travel details below are sourced and reliable. The building-access details are not: desk research could not confirm whether a lift serves the first floor, whether there is step-free access at the entrance, whether there are Blue Badge bays, or whether there is an accessible toilet. Unit F28 is on the first floor (Valuation Office Agency rating list). Until the lift question is answered in writing, PRC cannot state that this venue is accessible. See the go-live checklist.]
If you are coming to an appointment in person, this is what to expect. If anything here would make attending difficult, tell us when you book — an online appointment is always available instead, and we would rather rearrange than have you struggle to get here.
Getting here
- Address: Unit F28, Moulton Park Business Centre, Redhouse Road, Northampton NN3 6AQ. The business centre is on Moulton Park Industrial Estate, about three miles north of Northampton town centre, near the junction of Redhouse Road and Deer Park Road.
- Parking: There is free on-site parking for visitors. [PRC to confirm — whether designated Blue Badge bays exist, how many, and how far they are from the reception door. No public source records this.]
- By bus: The nearest stops are on Deer Park Road, roughly 200 metres away — “Moulton Park, opposite Esselte” and “outside Esselte” — served by Stagecoach routes 7, 54, 58 and X10. [PRC to confirm — the actual walking route and whether there is a continuous, kerbed footway from the stop to reception. Do not publish a walking time until someone has walked it.]
- By train: Northampton station is about 3.2 miles away, roughly four miles by road. It is not within walking distance.
Getting into the building
- Arrival: The office block has a staffed reception on the ground floor, signposted “Reception” from the car park. Come to reception and we will meet you.
- Which floor: Unit F28 is on the first floor.
- Lift: [PRC to confirm — whether a lift serves the first floor, whether it is in service, and what happens when it is not. This is the single most important unanswered question about this venue.]
- Step-free access: [PRC to confirm — whether there is a step or threshold at the reception entrance, whether the door is manual or automatic, and whether the paved approach is level and in good repair.]
- Reception hours: [PRC to confirm — whether reception is staffed for the whole of PRC’s opening hours.]
While you are here
- Toilets: [PRC to confirm — whether there is an accessible toilet, which floor it is on, and whether it needs a RADAR key. No public source records this.]
- Waiting area: [PRC to confirm — whether waiting is in the shared reception or a private area, and how busy it usually is.]
- The setting: This is a working industrial estate shared with a gym, a café, a vehicle workshop and warehousing, so there is lorry and van traffic around the site. If that is likely to be difficult, tell us and we will talk through what would help.
- Quiet space: [PRC to confirm — whether a quieter room is available if the waiting area is too much.]
- Assistance dogs are welcome.
Tell us what would help
You can ask for adjustments before you come, and you do not need a diagnosis or a reason to ask. That might be the first or last appointment of the day, a quieter room, being met at the door rather than waiting, written instructions with photographs of the route in, extra time, or a support person with you. Contact us on 07932 153 378 or at info@progressiverecoverycare.co.uk.
If getting to or into the building would be difficult for any reason, an online appointment is available for every service PRC offers.
Send an enquiry
Please do not include detailed medical records or highly sensitive information in this form.
Already a PRC client?
Use this form for appointment changes, invoices and payments, copies of records, or updating your details. This form is for administration only — please do not use it to report a change in your health or risk.