our policy
1. COMPLAINTS POLICY
1. Introduction
Progressive Recovery Care Group Ltd (PRC) is committed to providing the highest quality care and
services to children and adolescents experiencing neurodiverse and mental health challenges. We
value feedback from our service users, their families, and other stakeholders, as it helps us improve
and maintain the standard of care we offer. This Complaints Policy outlines how we handle
complaints in a fair, transparent, and timely manner.
2. Purpose
The purpose of this Complaints Policy is to ensure that any concerns or complaints raised by service
users, parents, carers, or other stakeholders are dealt with effectively, and in a way that is clear,
respectful, and resolution focused. PRC aims to address complaints promptly, investigate issues
thoroughly, and ensure that lessons are learned, and improvements made.
3. Scope
This policy applies to all services offered by Progressive Recovery Care Group Ltd, including both
remote and face-to-face assessments and treatments provided to children and adolescents
experiencing neurodiverse and mental health challenges.
4. What Is a Complaint?
A complaint is any expression of dissatisfaction or concern about the services we provide, including
but not limited to:
- Quality of care or treatment.
- Communication issues (e.g., with staff or regarding appointments).
- Delays or errors in service delivery.
- The behaviour or conduct of staff.
- Accessibility or appropriateness of services.
5. How to Make a Complaint
We encourage anyone with a complaint to contact us as soon as possible. Complaints can be made
in the following ways:
- By phone: Call us directly at +44 7415 070202.
- By email: Email your complaint to info@progressiverecoverycare.co.uk
- In writing: Send a letter to our office at 37 Millers Park, Wellingborough. NN8 2NQ – UK.
- In person: Speak to a member of our team at one of our locations or during a service interaction.
- We advise that complaints be made as soon as possible after the issue arises, ideally within 28 days,
to help us address and resolve the matter efficiently.
6. How We Will Handle Your Complaint
Upon receiving your complaint, PRC will follow a clear process to ensure it is investigated and
resolved in a timely and fair manner:
Acknowledgement: We will acknowledge receipt of your complaint within three working days.
Investigation: We will investigate the complaint thoroughly. This may involve speaking to relevant
staff members, reviewing records, and gathering any necessary information.
Outcome: We will inform you of the outcome of our investigation within fifteen working days. If
more time is needed to investigate, we will inform you of the delay and provide an estimated
timeline for resolution.
Resolution: If the complaint is upheld, we will outline the steps we will take to resolve the issue and
prevent recurrence. If the complaint is not upheld, we will provide a clear explanation of the reasons
why.
7. Appeals Process
If you are not satisfied with the outcome of your complaint, you can request an appeal. The appeal
will be reviewed by a senior manager or director, who was not involved in the original investigation.
You will receive a final response to your appeal within fifteen working days.
8. Support and Advocacy
We recognize that complaints can be difficult to raise, particularly for children, adolescents, and
their families. If you need support in making a complaint, we encourage you to contact an advocate
or support person to assist you in the process. PRC can provide information on available advocacy
services if requested.
9. Confidentiality
We will treat all complaints with the utmost confidentiality. Only those individuals involved in
investigating or resolving the complaint will have access to the details of the complaint. Personal
data will be handled in accordance with data protection laws.
10. Monitoring and Learning from Complaints
We view complaints as an opportunity to improve. All complaints are logged and monitored for
trends, and lessons learned are shared with staff to improve our services. We will regularly review
this Complaints Policy to ensure it remains effective and aligned with best practices.
11. External Review
If you are not satisfied with the outcome of your complaint after following our internal process, you
have the right to contact external organisations such as:
- The Care Quality Commission (CQC) [ Contact Information].
- The Parliamentary and Health Service Ombudsman [Ombudsman Contact Information].
12. Conclusion
PRC is committed to resolving complaints fairly and efficiently. We appreciate feedback, as it helps
us to provide better care and support for those we serve. If you have any concerns, please do not
hesitate to contact us. Your voice matters, and we are here to listen.
Contact Details
Phone: +44 7415 070202
Email: info@progressiverecoverycare.co.uk
Postal Address: 37 Millers Park, Wellingborough. NN8 2NQ – UK
Website: https://progressiverecoverycare.co.uk
Approved By
Name:
Position:
Progressive Recovery Care Group Ltd.
Date: dd/mm/yyyy
This Complaints Policy should be reviewed regularly and updated as necessary to ensure it remains
relevant and effective.
2. Prevention of Bullying Policy
1. Purpose
Progressive Recovery Care Group Ltd (PRC) is committed to creating and maintaining a safe and
supportive environment for all children, adolescents, and staff. This includes promoting an
atmosphere where bullying in any form is unacceptable and actively prevented. We aim to foster
respect, understanding, and kindness while addressing bullying swiftly and effectively if it arises. This
policy outlines our commitment to the prevention of bullying, our procedures for handling any
incidents, and the expectations for behaviour within the PRC community.
2. Scope
This policy applies to all individuals involved with PRC, including children, adolescents, parents,
carers, staff, volunteers, and any other stakeholders associated with the organisation. It
encompasses bullying that occurs during both face-to-face interactions and remote
assessments/treatment settings, including online communication.
3. Definition of Bullying
Bullying is defined as any repetitive, intentional behaviour that is meant to cause harm, distress, or fear to another individual. It can take several forms, including but not limited to:
- Physical bullying: Hitting, pushing, or other forms of physical aggression.
Verbal bullying: Name-calling, insults, mocking, or any form of verbal abuse. - Social bullying: Exclusion, spreading rumours, or attempting to damage someone's social
relationships. - Cyber bullying: Bullying that occurs through digital platforms such as social media, texting, or email,
including harassment, exclusion, or spreading harmful content online.
4. Guiding Principles
PRC upholds the following guiding principles in our approach to bullying prevention:
- Respect for all individuals: Everyone has the right to be treated with respect, dignity, and kindness.
- Zero tolerance for bullying: We have a zero-tolerance policy for any form of bullying within our
community. - Early intervention: We believe in early identification and intervention in cases of bullying to minimize
harm and prevent escalation. - Support for those affected: We provide support for both the victim and the perpetrator to address
underlying issues and promote personal growth.
Involvement of families: We encourage open communication with parents, carers, and guardians to
ensure a collaborative approach to preventing and addressing bullying.
5. Prevention Strategies
PRC employs several proactive measures to prevent bullying within the organisation:
- Education and awareness: All children, adolescents, and staff will receive regular education on the
importance of empathy, respect, and inclusion. This will be integrated into both face-to-face
sessions and remote interactions. - Promoting positive behaviour: Staff will model appropriate behaviours and reinforce positive
interactions, ensuring that all individuals feel valued and included. - Clear expectations and rules: We will ensure that expectations for respectful behaviour are clearly
communicated, and there will be consequences for bullying behaviour. - Encouraging open communication: Children, adolescents, and parents are encouraged to speak up if
they feel they are being bullied or witnessing bullying. Confidentiality will be maintained, and there
will be no retaliation for reporting incidents. - Regular assessments: We will regularly assess the social and emotional well-being of children and
adolescents through feedback from staff, parents, and the individuals themselves.
6. Reporting and Addressing Bullying
If bullying occurs, PRC follows a clear process for addressing and resolving the issue:
- Report the incident: Any individual (child, adolescent, parent, staff, or volunteer) who witnesses or
experiences bullying is encouraged to report the incident to a designated staff member, either in
person or via secure communication channels for remote sessions. - Initial investigation: Upon receiving a report, a designated staff member will promptly investigate
the issue to understand the nature and context of the bullying. This may involve speaking with the
individuals involved, as well as witnesses. - Intervention: If bullying is confirmed, appropriate actions will be taken to address the situation. This
may include one or more of the following:
A meeting with the individuals involved to discuss the issue and consequences.
Additional support for the victim, including counselling or adjustments to their treatment plan.
Support for the individual who engaged in bullying, which may include counselling, conflict
resolution training, or other therapeutic interventions.
Follow-up measures to ensure the bullying has stopped and that both the victim and the perpetrator
are supported. - Communication with parents/guardians: We will involve parents or guardians in all matters related to bullying, ensuring transparency and collaboration throughout the process.
- Documentation: All incidents of bullying, investigations, and outcomes will be documented to ensure transparency and accountability.
7. Support for Affected Individuals
PRC recognizes that both victims and perpetrators of bullying require support to address and resolve
underlying issues. We offer:
- Therapeutic support: Both the victim and the individual who engaged in bullying will have access to
appropriate therapeutic interventions, whether through individual therapy, group sessions, or family
counselling. - Restorative approaches: Where appropriate, we may employ restorative justice techniques to help
the individuals involved repair the harm done and rebuild relationships in a safe and constructive
manner. - Ongoing monitoring: PRC will monitor the situation to ensure that no further incidents occur, and
additional support will be provided as needed.
8. Training and Staff Development
PRC ensures that all staff members are trained in identifying, preventing, and addressing bullying.
This training will include:
Understanding the different types of bullying and their impact.
How to recognize signs of bullying in children and adolescents, both in-person and online.
How to intervene appropriately when bullying is witnessed or reported.
Strategies for fostering a culture of inclusion, respect, and empathy within the organization.
9. Review and Continuous Improvement
This policy will be reviewed annually to ensure it remains relevant and effective in addressing
bullying. Feedback from children, adolescents, parents, carers, and staff will be used to make any
necessary revisions.
10. Conclusion
Progressive Recovery Care Group Ltd (PRC) is committed to maintaining a safe and supportive
environment for all those involved with the organization. By preventing bullying and addressing it
swiftly when it arises, we aim to promote the well-being and positive development of all individuals
in our care.
Contact Details
Phone: +44 7415 070202
Email: info@progressiverecoverycare.co.uk
Postal Address: 37 Millers Park, Wellingborough. NN8 2NQ – UK
Website: https://progressiverecoverycare.co.uk
Approved By
Name:
Position:
Progressive Recovery Care Group Ltd.
Date: dd/mm/yyyy
This policy serves as a guideline to ensure that bullying is effectively prevented and addressed,
fostering an environment of respect, support, and inclusivity at PRC.
3. Safeguarding Policy for Progressive Recovery Care Group Ltd (PRC)
1. Purpose and Scope
Progressive Recovery Care Group Ltd (PRC) is committed to safeguarding and promoting the welfare
of children and adolescents who are receiving treatment, care, and support from our services. This policy outlines our commitment to ensuring the safety, health, and wellbeing of all young people
engaging with our services, whether they are attending face-to-face appointments or participating in remote assessments and treatment.
This policy applies to all staff, volunteers, contractors, and other individuals associated with PRC who
have any contact with children or adolescents.
2. Our Commitment to Safeguarding
PRC is dedicated to providing a safe and supportive environment for all young people. We
acknowledge our duty of care and the significant responsibility we have in safeguarding children and adolescents from harm, abuse, neglect, and exploitation.
We are committed to:
- Acting in the best interests of the young person at all times.
- Ensuring that all children and adolescents are treated with respect and dignity.
- Promoting positive mental health and well-being.
- Acting promptly and appropriately when safeguarding concerns arise.
- Ensuring that all staff and volunteers are trained and supported in safeguarding best practices.
- Ensure compliance with local and national regulations.
3. Definition of Safeguarding
For the purposes of this policy, safeguarding is defined as:
Protecting children and young people from abuse, neglect, and exploitation.
Promoting the welfare of children and young people, which includes their mental, emotional, and
physical well-being.
Preventing harm to children and young people by identifying and responding to concerns in a timely
and effective manner.
4. Principles of Safeguarding
In carrying out our duties, we adhere to the following safeguarding principles:
- Prevention: Proactively ensuring that environments (both remote and face-to-face) are safe and that
individuals are trained to identify and report safeguarding concerns. - Protection: Responding effectively to any concerns of harm, abuse, or neglect, and ensuring
appropriate interventions. - Support: Providing support for the young person, their families, and relevant professionals in
addressing safeguarding concerns. - Partnership: Working in partnership with other agencies, including statutory services such as social care and the police, to ensure the safety and wellbeing of young people.
5. Identifying Safeguarding Concerns
Staff and volunteers at PRC are trained to identify signs of abuse, neglect, and emotional distress,
including indicators of mental health crises. These may include, but are not limited to:
Physical signs such as bruises, cuts, or injuries with no plausible explanation.
Emotional signs such as withdrawal, anxiety, excessive fear, or mood swings.
Behavioral changes such as aggression, self-harm, or risk-taking behaviors.
Concerns raised by the child, adolescent, or family member about their safety or wellbeing.
6. Reporting Safeguarding Concerns
All safeguarding concerns must be reported immediately to the designated safeguarding lead (DSL)
at PRC. The DSL will follow the required steps to assess the concern, consult with relevant
professionals, and, if necessary, refer the case to appropriate agencies, such as local authorities or
child protection services.
PRC’s procedure for reporting and managing safeguarding concerns includes:
- Recording all concerns accurately and without delay.
- Ensuring that the young person’s safety is the priority.
Making referrals to external safeguarding agencies when necessary.
7. Training and Support for Staff
To ensure effective safeguarding practices, PRC provides:
Comprehensive safeguarding training for all staff, including specific training on identifying and
responding to signs of abuse, neglect, and mental health crises.
Ongoing professional development to ensure staff are up-to-date with safeguarding best practices
and statutory requirements.
A supportive environment where staff can seek guidance and support from senior colleagues or
safeguarding specialists when needed.
8. Safe Recruitment and Induction
PRC follows safe recruitment practices to ensure that all staff and volunteers are suitable to work with children and adolescents. This includes:
- Conducting thorough background checks, including Enhanced Disclosure and Barring Service (DBS) checks.
- Verifying qualifications and professional experience.
- Providing a comprehensive induction program that covers safeguarding procedures and expectations.
9. Online and Remote Safeguarding
Given that PRC provides both face-to-face and remote services, we are committed to ensuring that safeguarding standards apply equally in both settings. We will:
- Ensure that remote assessments are conducted through secure platforms that protect confidentiality and safeguard both young people and staff.
- Provide guidance for remote interactions to ensure that staff can appropriately manage
safeguarding concerns in virtual environments. - Support children and families in understanding online safety protocols during remote treatment.
10. Confidentiality and Information Sharing
PRC acknowledges the importance of confidentiality in all aspects of care, but we also recognize that
safeguarding concerns may require sharing information with relevant agencies. PRC will:
- Ensure that any information shared about a young person is done in accordance with data
protection regulations and safeguarding protocols. - Share information without delay when there is a concern for the safety and welfare of a child or
adolescent, in line with statutory requirements.
11. Monitoring and Review
This policy will be reviewed annually to ensure it remains effective and relevant and in compliance
with local and national regulations. We will:
- Continuously assess the effectiveness of our safeguarding practices.
- Seek feedback from children, adolescents, families, and staff to improve safeguarding approaches.
- Ensure compliance with relevant legislation and regulatory standards.
12. Designated Safeguarding Lead (DSL)
The Designated Safeguarding Lead (DSL) at PRC is responsible for overseeing all safeguarding
matters, including responding to concerns, training staff, and liaising with external agencies. The DSL
can be contacted via [ email or Tel ].
13. Conclusion
PRC is fully committed to safeguarding and promoting the welfare of all children and adolescents
who use our services. This policy is designed to ensure that we provide the safest and most
supportive environment possible, both in our face-to-face settings and in remote interactions. We
work tirelessly to create a culture of safety and respect for every young person.
Contact Details
Phone: +44 7415 070202
Email: info@progressiverecoverycare.co.uk
Postal Address: 37 Millers Park, Wellingborough. NN8 2NQ – UK
Website: https://progressiverecoverycare.co.uk
Approved By
Name:
Position:
Progressive Recovery Care Group Ltd.
Date: dd/mm/yyyy
4. Behaviour Management Policy
Date: January 2025
1. Introduction
Progressive Recovery Care Group Ltd (PRC) is an independent healthcare organisation dedicated to
providing high-quality, compassionate care to children and adolescents facing neurodiverse and
mental health challenges. Our services include both remote and face-to-face assessments and
treatment, designed to meet the individual needs of each client. The purpose of this Behaviour Management Policy is to promote a positive and supportive environment where children and
adolescents feel safe, respected, and empowered to reach their full potential.
2. Purpose of the Policy
This policy outlines PRC’s approach to managing behaviours in a way that supports the emotional,
psychological, and developmental needs of the children and adolescents we serve. The aim is to
ensure that appropriate strategies are implemented to prevent challenging behaviours, de-escalate
situations when necessary, and encourage the development of positive behaviours.
3. Scope
This policy applies to all PRC staff members, including healthcare professionals, therapists, and administrative personnel, when engaging with children, adolescents, and their families in both remote and face-to-face settings. It also covers all PRC services, including assessments, treatment sessions, and any other related activities.
4. Principles of Behaviour Management
PRC is committed to a person-centred, empathetic, and inclusive approach to behaviour
management. Our principles include:
- Respect and Dignity: All individuals will be treated with respect, valuing their uniqueness, and
promoting dignity in all interactions. - Positive Reinforcement: We will focus on encouraging positive behaviours through praise, rewards,
and reinforcement. - Consistency: Behaviour management strategies will be applied consistently across all settings and
staff members, ensuring clarity and stability for clients. - Holistic Approach: We recognise that challenging behaviours may be the result of underlying issues
such as trauma, communication difficulties, or unmet needs. We aim to understand and address the root causes of behaviours. - Collaboration with Families: We work closely with families to ensure a collaborative and consistent approach to managing behaviour both at PRC and at home.
5. Types of Behavioural Support
PRC employs a range of strategies to manage behaviour in both clinical and non-clinical settings,
including but not limited to:
- Proactive Strategies: Establishing clear expectations for behaviour at the beginning of treatment.
Teaching coping strategies, emotional regulation, and communication skills.
Providing structure, routine, and predictability in sessions.
Creating an environment that is sensory-friendly and conducive to positive behaviour. - Reactive Strategies: Using de-escalation techniques such as calm verbal communication, active listening, and distraction.
Implementing time-out or breaks if the child or adolescent is becoming overwhelmed.
Providing immediate feedback and guidance on appropriate behaviour following any incidents of challenging behaviour. - Behavioural Intervention Plans: In cases of persistent or severe challenging behaviours, PRC may work with multi-disciplinary teams
to develop individualised Behavioural Intervention Plans (BIPs). These plans will outline specific
goals, strategies, and support mechanisms tailored to the child or adolescent’s needs.
6. Challenging Behaviours
Challenging behaviours may include (but are not limited to) verbal outbursts, aggression, self-harm, refusal to engage, or inappropriate social interactions. In managing these behaviours, PRC is
committed to the following:
- Understanding the Behaviour: Staff will take a compassionate, non-judgemental approach to
understanding the causes of challenging behaviours. We will consider possible factors such as
anxiety, sensory overload, communication difficulties, and mental health conditions. - Non-Physical Interventions: Physical intervention will only be used as a last resort and in line with agreed procedures, ensuring the safety of the child/adolescent and others.
- Safety: If a behaviour poses an immediate risk to the safety of the child, others, or staff, we will take appropriate action, following established protocols and engaging support as needed.
7. Staff Training and Development
PRC is committed to providing ongoing training and professional development for all staff on effective behaviour management techniques, trauma-informed care, and strategies for supporting children and adolescents with neurodiversity and mental health challenges. This will ensure staff are
equipped to respond to challenging situations effectively and safely.
8. Reporting and Documentation
Incidents involving challenging behaviour will be documented thoroughly. The documentation will
include:
A description of the incident.
- The context and possible contributing factors.
- The strategies used to manage the behaviour.
- Any follow-up actions or interventions planned.
- This documentation will be reviewed regularly to assess the effectiveness of strategies and to
identify any emerging patterns that may require additional support or changes to the treatment
plan.
9. Review and Monitoring
PRC will regularly review and evaluate this Behaviour Management Policy to ensure it remains relevant and effective in meeting the needs of our clients. Feedback from clients, families, and staff will be actively sought and used to inform continuous improvements to our approach to behaviour management.
10. Confidentiality
PRC will maintain confidentiality of all personal and treatment-related information as per relevant
laws and regulations, including data protection and safeguarding protocols. This includes respecting
the privacy of any information regarding behaviour management processes.
11. Conclusion
At PRC, we strive to create a nurturing environment where children and adolescents can grow, heal,
and thrive. By adopting a proactive, respectful, and consistent approach to behaviour management,
we aim to empower our clients to make positive changes in their lives while fostering a safe and
supportive environment for all involved.
Contact Details
Phone: +44 7415 070202
Email: info@progressiverecoverycare.co.uk
Postal Address: 37 Millers Park, Wellingborough. NN8 2NQ – UK
Website: https://progressiverecoverycare.co.uk
Policy Approval and Review
Approved by: Ben TABI EBAREBESEM
Date of Approval: 18/01/2025
Review Date: 18/01/2027
Progressive Recovery Care Group Ltd.
This policy is intended as a general framework and may need to be tailored further to meet specific
legal or regulatory requirements depending on your location.
5. Missing Child Policy
1. Purpose
This policy outlines the procedures to be followed in the event that a child or adolescent in the care
of Progressive Recovery Care Group Ltd (PRC) goes missing. It aims to ensure the safety and well-
being of the child, provide a structured response for staff, and facilitate effective communication
with all relevant parties. This policy applies to both remote and face-to-face assessments and
treatments.
2. Scope
This policy applies to all children and adolescents under PRC's care, including those receiving services remotely or face-to-face. It applies to situations where a child is missing while under the supervision of PRC staff, whether during a clinical session, in the community, or on PRC premises.
3. Definitions
- Missing Child: A child or adolescent who is unaccounted for during a period when they are under the
care of PRC, without prior notification of their absence. - Responsible Adult: The parent, guardian, or legal caregiver of the child or adolescent.
- Staff: Any individual employed or contracted by PRC, including healthcare professionals, administrative staff, and support staff.
4. General Guidelines
The safety and well-being of the children and adolescents in our care are our highest priority. Staff
must ensure that children are accounted for at all times.
PRC will take immediate action to locate a missing child and notify appropriate authorities.
All PRC staff are trained to handle situations involving a missing child in a calm, systematic, and
responsible manner.
5. Prevention and Risk Management
To reduce the risk of children going missing, PRC will implement the following preventive measures:
Clear Communication: Ensure that responsible adults are informed of the session schedule, including
times and locations for face-to-face appointments, and have agreed upon arrival and departure
protocols for both in-person and remote sessions.
Ongoing Monitoring: For children under our care, especially those with neurodiverse or mental
health challenges, staff will implement regular monitoring and checks to ensure the child's safety
during the session.
Clear Supervision Plans: For face-to-face appointments, clear guidelines for supervision during
sessions will be set, particularly for children who may be more vulnerable or prone to wandering.
6. Procedure for Responding to a Missing Child
If a child is discovered to be missing during a session, PRC staff must follow these steps:
Step 1: Immediate Assessment
Assess the situation immediately to confirm that the child is indeed missing. Determine if the child has left the premises (for face-to-face sessions) or is simply unaccounted for due to distraction or miscommunication. In the case of remote assessments, check if technical difficulties or a loss of communication have led to a perceived absence.
Step 2: Alerting Relevant Staff
Notify the designated safeguarding lead or manager immediately. Notify all relevant staff members working with the child, including healthcare providers or clinicians involved in the case.
Step 3: Contacting the Responsible Adult
Contact the child’s parent or guardian immediately to inform them of the situation. Ask if they are aware of the child’s whereabouts and request any relevant information that could assist in locating the child.
Step 4: Search and Monitoring
If the child is in a physical location (e.g., PRC office, treatment centre), initiate a search of the area, including restrooms, exits, and any other places the child could have gone. Ensure that the child’s absence is reported to relevant team members and the situation is actively monitored.
Step 5: Escalating the Situation
If the child remains missing after an initial search or if the situation becomes more concerning, escalate the response by contacting local authorities (police 111 or 999) for assistance. Provide them with as much information as possible, including the child's description, any known medical or mental health issues, and the circumstances leading to the disappearance.
Step 6: Communication and Record Keeping
Document the incident thoroughly, including the actions taken, timelines, and communications with responsible adults and authorities. Maintain confidentiality throughout the process, sharing information only with those who need to
know in order to safeguard the child.
Step 7: Post-Incident Review
After the incident is resolved, conduct a review to evaluate the effectiveness of the response and identify areas for improvement.
Update risk management protocols as needed to prevent future occurrences.
7. Roles and Responsibilities
- Staff: All staff members are responsible for adhering to the procedures outlined in this policy and for
ensuring the child’s safety and well-being at all times. - Designated Safeguarding Lead: The safeguarding lead will oversee the incident response, liaise with
authorities, and ensure that the incident is properly documented and reported. - Responsible Adult: Parents or guardians are encouraged to maintain communication with PRC staff
regarding their child’s whereabouts and any concerns they may have about their child's safety.
8. Training and Awareness
All PRC staff will undergo regular training on child safeguarding, including procedures for managing
missing child incidents. This will ensure that staff are well-prepared to handle such situations
promptly and effectively.
9. Review of the Policy
This Missing Child Policy will be reviewed annually, or sooner if an incident occurs, to ensure its
relevance and effectiveness. Adjustments will be made based on feedback, incident outcomes, and
any changes in laws or regulations.
Contact Details
Phone: +44 7415 070202
Email: info@progressiverecoverycare.co.uk
Postal Address: 37 Millers Park, Wellingborough. NN8 2NQ – UK
Website: https://progressiverecoverycare.co.uk
Policy Approval and Review
Approved by: Ben TABI EBAREBESEM
Position: Mental Health Practitioner
Review Date: 18/01/2027
Progressive Recovery Care Group Ltd.
This policy provides a comprehensive structure for PRC to follow in the event of a missing child while
ensuring that safety, communication, and support are prioritised.
6. Equality and Diversity Policy
1. Introduction
At Progressive Recovery Care Group Ltd (PRC), we are committed to creating and maintaining an
inclusive and diverse environment where all individuals, including children and adolescents
experiencing neurodiverse and mental health challenges, are treated with dignity, respect, and
fairness. We recognise that every person is unique, and we embrace diversity in all its forms, but not
limited to neurodiversity, mental health, gender, ethnicity, age, sexual orientation, disability, and
cultural background.
This Equality and Diversity Policy aims to ensure that PRC provides a safe, inclusive, and supportive
environment for everyone – staff, patients, families, and stakeholders alike. We are dedicated to
ensuring that everyone is given equal opportunities to thrive and receive the highest standard of
care.
2. Our Commitment to Equality and Diversity
PRC pledges to:
Ensure equality of opportunity in our recruitment, employment, and training practices.
Provide an environment free from discrimination, harassment, and bullying, where everyone feels
valued, supported, and respected.
Ensure that our clinical assessments, interventions, and treatments are inclusive, fair, and adapted
to meet the unique needs of each individual we serve, respecting their neurodiversity, mental health
condition, and personal background.
Foster an organisational culture that celebrates diversity, where our team members feel empowered
to contribute their varied perspectives, skills, and experiences.
Work towards eliminating any inequalities that may affect access to services or treatment outcomes.
3. Scope of the Policy
This policy applies to all individuals within the organisation, including:
- Children and adolescents receiving services from PRC.
- Families and caregivers of those receiving treatment.
- Employees, volunteers, and contractors of PRC.
- Any other stakeholders interacting with the organisation.
4. Fair Treatment in Healthcare
In our work with children and adolescents facing neurodiverse and mental health challenges, we are
committed to:
- Offering person-centered care that recognises the individual needs and preferences of each patient.
- Providing timely, accessible, and culturally appropriate assessments and treatment options.
- Ensuring that all patients, regardless of background, have equitable access to healthcare services,
including remote and face-to-face assessments. - Implementing reasonable adjustments in treatment delivery to accommodate patients with specific
needs, including those related to disability or communication challenges. - Ensuring that all healthcare professionals working with PRC are trained in cultural competence and
understand the impact of diversity on mental health and neurodevelopment.
5. Equality in Employment Practices
We are dedicated, to ensuring that our recruitment and employment processes are fair, transparent,
and based on merit. We will:
- Promote equality and diversity in recruitment, training, and career development opportunities.
- Ensure that all employees, regardless of background or identity, have access to the same
opportunities for progression and development. - Implement positive measures to support underrepresented groups, ensuring that diversity is
reflected at all levels within the organization. - Provide a work environment where staff feel empowered to raise concerns about discrimination or
unequal treatment without fear of retaliation.
6. Training and Awareness
PRC will provide ongoing training and development to all staff to ensure they understand the
importance of equality, diversity, and inclusion. This training will cover:
- Understanding and addressing unconscious bias.
- Promoting inclusive communication and engagement with families and patients
- Implementing best practices in providing care to neurodiverse and mentally challenged children and adolescents.
- Recognising and responding appropriately to the diverse needs of patients and colleagues.
7. Monitoring and Reporting
PRC will regularly monitor the implementation of this policy to ensure that it remains effective and
relevant. We will:
- Collect and analyse data to identify any patterns of inequality or discrimination in treatment
outcomes, recruitment, or employee development. - Ensure that any concerns raised by employees, patients, or families regarding equality and diversity are addressed promptly and effectively.
- Continuously review our policies and practices to improve the inclusivity and effectiveness of our
services.
8. Conclusion
At PRC, we believe that equality and diversity are integral to providing compassionate and high-
quality care. We are committed to fostering a diverse and inclusive environment where all individuals, regardless of their background or challenges, can feel valued, understood, and supported in their healthcare journey.
By embedding these principles in our culture, services, and operations, we strive to make a positive difference in the lives of the children and adolescents we support, as well as in the lives of the staff who provide that care.
Contact Details
Phone: +44 7415 070202
Email: info@progressiverecoverycare.co.uk
Postal Address: 37 Millers Park, Wellingborough. NN8 2NQ – UK
Website: https://progressiverecoverycare.co.uk
Signed,
Approved by: Ben TABI EBAREBESEM
Position: Mental Health Practitioner
Review Date: 17/01/2027
Progressive Recovery Care Group Ltd.